Privacy Policy

This Privacy Policy describes how Apex Byte Solutions collects, uses, and shares personal information when you use our online platform or interact with our services. We are committed to protecting your privacy and handling your data responsibly.

Data Controller

The data controller responsible for your personal information is:
Apex Byte Solutions
Shop No. 10, Ground Floor,
Shakuntla Building,
Nehru Place,
New Delhi, Delhi,
110019, India

Information We Collect

We collect information you provide directly to us when you use our site, place an order, request a service, or communicate with us. This includes:
- Identification and contact information: Name, shipping address, billing address, email address, and telephone number.
- Payment information: Details necessary to process payments for orders (though we do not store full payment card details ourselves; these are handled by secure payment processors).
- Account information: Username, password, and profile information associated with your account on our service.
- Communication information: Records of your correspondence with us, such as emails or support requests.
- Service-related information: Details about the products and services you purchase, request, or inquire about, including specifications for custom builds or repair details.
- Information you provide when you participate in promotions or surveys.

We also automatically collect certain information when you visit or use our site:
- Usage data: Information about how you access and use our site, including pages viewed, products viewed, time spent on pages, and navigation paths.
- Technical data: Information about your device and internet connection, such as IP address, browser type and version, operating system, and device identifiers.
- Location data: Approximate location derived from your IP address.

How We Use Your Information

We use the information we collect for various business purposes, including:
- To provide and maintain our services: Processing orders, fulfilling purchases, providing repairs and upgrades, managing your account, and delivering technical consultation.
- To communicate with you: Responding to your inquiries, providing customer support, sending order confirmations and updates, and sending service-related notices.
- To process payments: Facilitating transactions for goods and services.
- To improve our services and your experience: Understanding how our site is used, analyzing trends, personalizing content, and developing new products and services.
- For marketing and promotional purposes: With your consent, sending you information about products, services, offers, and news we think may interest you (you can opt-out at any time).
- For security and fraud prevention: Protecting our site, services, and users from fraudulent or malicious activity.
- To comply with legal obligations: Meeting our legal, regulatory, and compliance requirements.

Lawful Basis for Processing

We process your personal information based on the following legal grounds:
- Performance of a contract: Processing is necessary to fulfill an order or provide a service you have requested.
- Your consent: Where you have given us permission to process your data for a specific purpose, such as sending marketing communications. You can withdraw your consent at any time.
- Legal obligation: Processing is necessary to comply with applicable laws or regulations.
- Legitimate interests: Processing is necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. Examples include improving our services, preventing fraud, and securing our operations.

Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:
- Service providers: We work with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as payment processing, shipping, IT and infrastructure services, and analytics. These parties are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
- Business transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal requirements: When we believe disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our users or the public.
- With your consent: We may share your information with other third parties when you give us your explicit consent to do so.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing. For example, we keep information related to orders for periods required by tax and accounting laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:
- The right to access: Request a copy of the personal information we hold about you.
- The right to rectification: Request correction of inaccurate or incomplete personal information.
- The right to erasure: Request deletion of your personal information under certain circumstances.
- The right to restrict processing: Request that we limit the processing of your personal information under certain conditions.
- The right to object to processing: Object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
- The right to data portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
- The right to withdraw consent: Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our site to collect information about your browsing activities. Cookies are small data files stored on your device. They help us improve our site and your experience, analyze usage, and deliver targeted advertising (where applicable and with your consent). You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our site. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Apex Byte Solutions
Shop No. 10, Ground Floor,
Shakuntla Building,
Nehru Place,
New Delhi, Delhi,
110019, India